Jurnal

TINJAUAN PUSTAKA PENERAPAN QUALITY FUNCTION DEPLOYMENT (QFD) UNTUK MENGEMBANGKAN KUALITAS PELAYANAN BERORIENTASI PELANGGAN DI RUMAH SAKIT

Rudy Joegijantoro
Program Studi Kesehatan Lingkungan
STIKES Widyagama Husada


ABSTRACT
Quality Function Deployment (QFD) is defined as a method that supports the structured design of
products or services. The method is based on the customer needs and involves all the relevant parties
within an organization that develops and produces a product through teamwork. It is a method for
mapping and prioritizing customer requirements into functional features and technical modules to optimize
market performance. Although the quality of a service can be dramatically improved through a
QFD exercise, the traditional crisp scoring approach has a major drawback. A wrong conclusion can be
easily produced since the fuzzy nature of linguistic correlation terms from evaluation members is ignored.
To overcome this problem, fuzzy scoring for linguistic terms is proposed in this paper. This study integrates
fuzzy logic into House Of Quality to establish a framework for prioritizing customer requirements
to simply, objectively, and scientifically analyze service features.

Keywords: quality function deployment, house of quality, fuzzy logic, customer requirements,
service features

 

ABSTRAK
Quality Function Deployment (QFD) didefinisikan sebagai suatu metode yang mendukung
desain terstruktur dari produk atau jasa. Metode ini didasarkan pada kebutuhan pelanggan
dan melibatkan semua pihak terkait dalam sebuah organisasi yang mengembangkan dan
memproduksi produk/jasa melalui kerja sama tim. Ini adalah metode untuk pemetaan dan
memprioritaskan kebutuhan pelanggan ke dalam fitur fungsional dan modul teknis untuk
mengoptimalkan kinerja pasar. Meskipun kualitas pelayanan dapat ditingkatkan secara
dramatis melalui QFD, kita harus berhati-hati jika melaksanakan pendekatan penilaian
secara tradisional karena seringkali memiliki kelemahan besar. Sebuah kesimpulan yang
salah dapat dengan mudah terjadi jika mengabaikan sifat alamiah yang bersifat “fuzzy”
dari korelasi linguistik anggota evaluasi diabaikan. Untuk mengatasi masalah ini, penilaian
fuzzy untuk istilah linguistik diusulkan dalam tulisan ini. Penelitian ini mengintegrasikan
logika fuzzy ke Rumah Kualitas untuk menyusun suatu kerangka kerja yang memprioritaskan
kebutuhan pelanggan untuk secara mudah, objektif, dan ilmiah

Kata Kunci: Quality Function Deployment, House Of Quality, Fuzzy Logic,
Customer Requirements, Service Features



Komentar Pengunjung


















JustSpoire27 Desember 2017

Cialis Efectos Viagra http://costofcial.com - online pharmacy Clobetasol Eczema Best Website Antibiotics Uk Online Cialis Foro Buy Wellbutrin Online Philippines cialis 24hour Canadianpharmacy Cialis Tadalafil Internet Xenical 600 Mg Dosis Levitra Can Keflex Cause Diarrhea http://costofcial.com - online pharmacy Amoxicillin Dose For Adults












Nathanwab02 Januari 2018

cheap ed meds online ed medicines generic for erectile dysfunction ed medications best ed medication what are the best generic ed drugs online erectile dysfunction medications ed medications compared cheap ed medication ed medications online ed drugs online best erectile dysfunction medication in canada ed drugs






Dennistoode03 Januari 2018

cheap ed meds online ed medicines generic for erectile dysfunction ed medications best ed medication what are the best generic ed drugs online erectile dysfunction medications ed medications compared cheap ed medication ed medications online ed drugs online best erectile dysfunction medication in canada ed drugs















IgoriVog07 Januari 2018

buy cialis woman http://cialisjqp.com/ - generic cialis buy cialislos cialis comparan el precio http://cialisnji.com/ - cialis cheap buy cialispayday advance tampa fl http://soloadvance.com/ - loans for bad credit pay day loans


IgoriVog08 Januari 2018

billige generische cialis http://cialisjqp.com/ - cialis generic cialisgeneric cialis work http://cialisnji.com/ - buy cialis online generic cialis onlineapply for a small loan http://soloadvance.com/ - personal loans cash advance


ZakharVog09 Januari 2018

become a business plan writer http://viagraprescriptohs.com/ - viagra cheap cheap viagra writing help online smu


IgoriVog09 Januari 2018

il cialis aumenta la pressione http://cialisjqp.com/ - cialis cheap cialis cheapordre de procs cialis http://cialisnji.com/ - cialis buy cialiscash loan no employment verification http://soloadvance.com/ - payday express loans for bad credit


IgoriVog09 Januari 2018

cialis online arizona http://cialisjqp.com/ - cialis cialis cheapcialis inde http://cialisnji.com/ - cialis online cialis cheapfirst niagara cash advance http://soloadvance.com/ - payday loans pay day loans




IgoriVog10 Januari 2018

buy cialis woman http://cialisjqp.com/ - generic cialis cialisacquisto cialis in itali http://cialisnji.com/ - cialis online generic cialiscash advance x http://soloadvance.com/ - cash advance pay day loans


IgoriVog10 Januari 2018

cialis 10mg emramed http://cialisjqp.com/ - generic cialis online cialiscialis pills for sale uk 20mg http://cialisnji.com/ - cialis cheap buy cialisbest in Ill cash advance http://soloadvance.com/ - personal loans loans for bad credit


YanaVog11 Januari 2018

viagra generic name funny http://viagraonlas.com/ - generic viagra online viagra online will viagra make you horney













IgoriVog12 Januari 2018

cialis wirkung verstarken http://cialisjqp.com/ - cialis online cialisquel dosage de cialis http://cialisnji.com/ - generic cialis cialis cheaponline payday loans no teletrack lenders http://soloadvance.com/ - pay day loans personal loans


IgoriVog13 Januari 2018

cialis 20mg professional http://cialisjqp.com/ - cialis cialis cheapanchor cialis 5mg tablets http://cialisnji.com/ - generic cialis generic cialisloans if you have a bad credit rating http://soloadvance.com/ - loans for bad credit cash advance


IgoriVog17 Januari 2018

cialis pill 20mg price http://cialisjqp.com/ - cheap cialis cialiscialis 10mg 120 tabs http://cialisnji.com/ - cialis online cialiscash advance robinson pa http://soloadvance.com/ - loans for bad credit pay day loans


IgoriVog18 Januari 2018

cialis bestellen online http://cialisjqp.com/ - cialis online cialiscialis cheap online 5mg http://cialisnji.com/ - generic cialis cialiswhat paperwork do i need for a payday loan http://soloadvance.com/ - pay day loans personal loans


IgoriVog19 Januari 2018

cialis 20mg auf rezept http://cialisjqp.com/ - cialis generic cialis onlineordre de procs cialis http://cialisnji.com/ - cialis online generic cialiscash advance robinson pa http://soloadvance.com/ - payday loans online payday loans


IgoriVog21 Januari 2018

cialis genericos comprar http://cialisjqp.com/ - cialis cialisenter site cialis soft india http://cialisnji.com/ - buy cialis online cialis onlinebiometric check cashing http://soloadvance.com/ - payday express pay day loans


StukovninaVog21 Januari 2018

cheap online viagra sales http://viagrasoftpillsq.com/ - viagra soft tabs viagra soft tabs what does generic viagra do


StukovninaVog22 Januari 2018

canadian viagra prescriptions http://viagrasoftpillsq.com/ - buy viagra online cheap viagra compra viagra generica espana


IgoriVog22 Januari 2018

prix de cialis en inde http://cialisjqp.com/ - buy cialis cialis onlinedaily dose cialis reviews http://cialisnji.com/ - generic cialis generic cialiscash loans galore http://soloadvance.com/ - payday loans online loans for bad credit


IlonaVog23 Januari 2018

wow look it viagra price usa http://viagraomz.com/ - cheap viagra buy generic viagrainexpensive 150 mg viagra http://viagrafaaq.com/ - generic viagra buy generic viagrasostitutivo del viagra http://cheaapviagraonlis.com/ - sildenafil citrate buy viagra


Silahkan Tinggalkan Pesan

CAPTCHA security code
SELAMAT DATANG DI WEBSITE STIKES WIDYAGAMA HUSADA
COME JOIN US!
Selengkapnya